Check Water Supply... again

Here at Phase2 Technology we have a futuristic coffee machine. It is supposed to work like this: You pick your little plastic cup out of the flimsy cardboard box and drop it into the damp, crusty slot at the top of the machine. Then you place your logo mug from the internet company you worked for in 2001 that went bankrupt under the spout. Finally, you hit the blue glowing button and watch your steaming brew trickle out like a magical stream of deliciousness.

That’s the way it is supposed to work. But before you can go through this delightful process you have to deal with the dreaded CHECK WATER SUPPLY message. To get past this message, you have to reach around the machine, turn it off, and turn it back on again. A reboot, if you will. This might not be so bad if it you didn’t have to do it… nearly every time you want a cup of coffee.

As you can imagine, this procedure has been the topic of much debate here in the office. Then yesterday, Eric said he was going to write a blog entry about our plight. He was joking, but I’m not. I want the world to know about this dark and disturbing situation. So you, blogosphere wanderer, if you know how to rid the world of the eternal CHECK WATER SUPPLY message, please, for the sake of our afternoon caffeine buzz, tell us what you know.

checkwatersupply.png

My colleagues have all offered various insights into this problem.

Dave thinks it runs on Microsoft Windows ME. Jed is convinced that rebooting only causes the need for more reboots. Rich thinks we need to upgrade to the Keurig 5000, without really knowing what model number we have now or what model numbers are actually available. Jeff has claimed he doesn’t know what the problem is, but that he will be happy to “pull an Office Space on it” out back. He equates CHECK WATER SUPPLY to PC LOAD LETTER, I guess. Scott, who went to MIT and tends to offer more serious explanations for just about everything, believes the problem is the water pressure in the line that supplies the machine. Andy, the new guy, wonders if we should call 000-000-0000 and find out what the real problem is. I don’t know about that, but I do know one thing. Keurig Single K-Cup Coffee Maker, you are like Tom on MySpace. You are not my friend.

But oh… Lake & Lodge, Heifer Hope, Parisian Nights, Dark Magic, and all the other little plastic cups that bring joy into our lives here at Phase2… even you Double Black Diamond… know this. It’s not your fault. It’s not your fault. It’s not your fault.

mike

Michael Morris is the Director of Client Solutions at Phase2 Technology.


Dear Mike,

We are sorry to hear you are having trouble with your CMS (Coffee Management System). I will personally look into this problem right away and get you an estimate for how many person-hours it will take to patch the system and when we can get it on the schedule. In the meantime, could you please help me to better understand a few issues such as:

1) What is the timeframe for your launch of the new coffee management system?
2) Are there any critical business milestones that are driving your deadline? For example, is there a new PR campaign about coffee for which we’re unaware?
3) What is the budget for repair vs. replacement?

Additionally, while we don’t specialize in the actual entry of coffee into the coffee management system, we do have resources that can help you with this at a reduced rate, available to consult with you via phone or on-site depending on the priority level of the issue.

Thank you for your continued patience as we attempt to replicate your error and diagnose the problem.

Kindly yours,
—Clator

I’ll give you plumbed mode – AAAARRRGHHH

I think that number is fake. Be cautious of phone scams.

That image should be the basis of the phase2 website maintenance page.